Privacy Policy
Effective Date: May 10, 2026
LabelUp is operated by X-Up LLC (“we”, “us”, or “our”).
This Privacy Policy explains what information we collect, how we use it, and the choices you have when using LabelUp.
LabelUp is a home organization and inventory management service that helps users organize storage spaces, labels, and item information using QR codes and related tools.
1. Information We Collect
Account Information
When you create an account, we may collect:
- Email address
- Authentication/account identifiers
- Basic account profile information
Authentication and account management services may be provided through third-party providers such as Supabase.
User Content
We collect information you choose to store in LabelUp, including:
- Label names
- Item names and descriptions
- Space and storage organization data
- Shared space membership and collaboration information
- Optional uploaded images or attachments
You are responsible for the information you choose to upload or share with collaborators.
Billing Information
Subscription billing and payment processing are handled by Stripe. We do not store full payment card numbers on our servers.
We may receive limited billing-related information from Stripe, such as:
- Subscription status
- Billing customer identifiers
- Payment status information
Usage and Analytics Information
We may collect limited analytics and operational information, including:
- Feature usage
- Device/browser information
- Error and performance data
- General activity metrics
This information helps us maintain, improve, and secure the service.
AI-Assisted Features
Some optional features may use third-party AI services to help identify or organize user-provided content, such as item recognition from uploaded images.
2. How We Use Information
We use collected information to:
- Provide and operate LabelUp
- Synchronize and store user data
- Enable collaboration and shared spaces
- Process subscriptions and billing
- Improve features and reliability
- Respond to support requests
- Detect abuse, fraud, or unauthorized activity
- Maintain security and service integrity
3. Third-Party Services
LabelUp may use third-party service providers to operate portions of the platform, including:
- Stripe for billing and subscription management
- Supabase for authentication and database infrastructure
- Vercel for application hosting and delivery
- OpenAI or similar providers for optional AI-assisted features
These providers may process data as necessary to provide their services.
4. Data Sharing
We do not sell your personal information.
We may share information:
- With service providers necessary to operate LabelUp
- When required by law or legal process
- To protect the rights, safety, and security of LabelUp, our users, or others
- In connection with a merger, acquisition, or business transfer
5. Data Security
We use commercially reasonable safeguards intended to help protect user information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information as reasonably necessary to:
- Provide the service
- Maintain account functionality
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Certain deleted information may remain in backups or logs for a limited period of time.
7. Account Deletion
You may request deletion of your account by contacting:
Some information may be retained where reasonably necessary for legal, security, fraud prevention, billing, or operational purposes.
8. Children’s Privacy
LabelUp is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the application or website with a revised effective date when appropriate.
10. Contact
If you have questions about this Privacy Policy, you may contact: